Refund policy

Returns Policy

We do not accept returns on coffee purchases. However, if your order arrives damaged, we will issue a full refund or send a replacement. Please report any damage within 3 days of delivery.

Return Shipping
You are responsible for paying the shipping costs to return any items. Shipping fees are non-refundable. If you receive a refund, a $7 return shipping fee will be deducted from your refund.

To request a return, please email us at hello@polocoffeeroasters.com with the following information:

• Your order number

• Whether the package has been opened

• Whether you prefer an exchange or a refund

• Reason for the return or exchange

• If the item arrived damaged or defective, please include photos of:

  • The outer packaging

  • How the item was packed inside

  • The item itself