Terms of service

OVERVIEW

This website is operated by Polo Coffee Roasters. Throughout the site, the terms “we”, “us”, and “our” refer to Polo Coffee Roasters. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before using our site. If you do not agree to all the terms and conditions, you may not access the website or use any of our services.

We reserve the right to update or change any part of these Terms at any time. Continued use of the website following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

SECTION 1

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

  • Transmissions over various networks; and

  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

You agree that it is your responsibility to monitor changes to our site.

SECTION 4

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors, images, roast levels, and packaging of our coffees and related products that appear on the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6

Accuracy of Billing and Account Information

We reserve the right, at our sole discretion, to accept or decline any order you place with us. We may limit or cancel quantities purchased per person, household, or order. Such limits may apply to orders placed using the same customer account, credit card, billing address, or shipping address.

If we cancel or modify your order, we will attempt to notify you using the contact information provided during the order process. We reserve the right to refuse or limit orders we believe are placed by resellers, dealers, or distributors.

You agree to provide accurate, current, and complete information for all purchases and to promptly update your account details, including email address, payment information, and billing details, to ensure successful transactions and communication.

For further details, please refer to our Returns Policy.

SECTION 7

Optional Third-Party Tools

From time to time, we may provide access to third-party tools or services through our website. These tools are offered “as is” and “as available,” without warranties or endorsements from Polo Coffee Roasters. We do not control or monitor these third-party tools and accept no liability for their use.

Your use of any third-party tools or services is at your own risk, and you should review their terms and privacy policies before use.

SECTION 8

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only and do not imply endorsement or affiliation. Polo Coffee Roasters is not responsible for the content, accuracy, or practices of any third-party sites. Any transactions or interactions with third parties are solely between you and those third parties.

Please review third-party policies carefully before engaging with them. Direct any complaints or questions about third-party products or services to the respective third party.

SECTION 9

User Comments, Feedback, and Submissions

If you send us comments, suggestions, ideas, or other materials (“Submissions”), you grant Polo Coffee Roasters a perpetual, royalty-free, worldwide, irrevocable license to use, copy, modify, publish, translate, distribute, and otherwise utilize those submissions in any medium.

You represent that your submissions do not violate the rights of any third party and do not contain harmful, unlawful, or inappropriate content. Polo Coffee Roasters reserves the right to remove or edit any submissions that violate these terms or are deemed objectionable.

You are solely responsible for your submissions, and we disclaim any liability related to them.

SECTION 10

Personal Information

Your personal information submitted through our site is governed by our Privacy Policy. Please review our Privacy Policy for details on how we collect, use, and protect your data.

SECTION 11

Errors, Inaccuracies, and Omissions

While we strive to provide accurate information, Polo Coffee Roasters does not warrant that product descriptions, pricing, promotions, or other content on our site is error-free. We reserve the right to correct any errors, update information, or cancel orders if inaccuracies are discovered—even after an order is placed.

SECTION 12

Prohibited Uses

You agree not to use our site or services for any unlawful or prohibited purposes, including but not limited to:

  • Violating any laws or regulations

  • Infringing intellectual property rights

  • Harassing or discriminating against others

  • Submitting false or misleading information

  • Transmitting malicious software or viruses

  • Collecting personal information of others without consent

  • Engaging in spam, phishing, or scraping activities

  • Circumventing security measures

Violation of these terms may result in termination of your access to our services.

SECTION 13

Disclaimer of Warranties and Limitation of Liability

Polo Coffee Roasters provides its services and products “as is” and “as available” without any express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

We do not guarantee uninterrupted or error-free service. In no event shall Polo Coffee Roasters or its affiliates be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or products.

SECTION 14

Indemnification

You agree to indemnify and hold harmless Polo Coffee Roasters, its affiliates, officers, and employees from any claims, damages, or expenses arising from your breach of these Terms or your violation of any applicable laws.

SECTION 15

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

SECTION 16

Termination

We may terminate or suspend your access to our services at any time for violations of these Terms or other reasons. Termination does not relieve you of obligations incurred prior to termination.

SECTION 17

Governing Law

These Terms are governed by the laws of California, USA, without regard to conflict of law principles.

SECTION 18

Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance.

SECTION 19

Contact Us

For any questions regarding these Terms of Service, please contact us at:
hello@polocoffeeroasters.com